Returns & Exchanges
Money Back Guarantee
Dephena Health & Beauty is confident in the products we produce and sell to our customers. However, if you are not satisfied with your purchase, you may ask for a refund (less shipping and handling) via email at firstname.lastname@example.org within thirty (30) days of the date of your purchase. We can only issue refunds to purchases made directly through Dephena Health & Beauty.
The product must have been used as instructed, must contain all original packaging, any remaining product, and lastly a note requesting the refund with your name, order number, address, and reason for requesting a return. We must physically receive the product within thirty (30) days of your purchase date for the refund (less shipping and handling) to be issued.
Return Policy does not apply to orders made with promotional codes or subscription orders.
Address all returns to:
Dephena Health & Beauty
50 Woodside Plaza #323
Redwood City, CA 94061
We recommend using an insured carrier with tracking to confirm delivery of shipment. We are not liable for any lost or stolen packages. If we do not receive your item within the thirty (30) day time frame from date of purchase, we will not issue a refund and will not be able to return unused product to you.